Terms of service

Definitions

• "TrackRev" / "we" / "us": the operator of the TrackRev service at trackrev.io.
• "You" / "Customer": the person or entity that has created a TrackRev workspace and agreed to these Terms.
• "Service": the TrackRev web application, redirect infrastructure, tracking pixel, APIs, webhooks, and all associated features described at trackrev.io.
• "Workspace": your isolated environment within TrackRev containing your links, analytics data, affiliates, revenue records, and configuration settings.
• "Visitor Data": click events, pixel events, and revenue attribution records generated by the Service on behalf of your workspace.
• "Content": any data, text, or materials you upload, create, or transmit through the Service.

Acceptance

By creating a TrackRev account you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy. You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or the organisation you represent.

If you are accepting on behalf of a company or other legal entity, you warrant that you have authority to bind that entity. If you do not have that authority, do not create an account.

Your account

You are responsible for all activity that occurs under your workspace, including any actions taken by team members you invite. You must:

• Keep your login credentials confidential and not share them with unauthorised parties.
• Maintain accurate account information and update it promptly if it changes.
• Notify us immediately at maruf@trackrev.io if you suspect your account has been compromised or credentials have been exposed.
• Keep any Stripe restricted keys, Paddle API keys, or other integration credentials you store in TrackRev secure — treat them with the same care as passwords.

We are not liable for losses caused by unauthorised access to your account that results from your failure to follow these obligations.

The service

TrackRev provides: (a) branded tracking links that redirect visitors and record click events; (b) a first-party pixel you embed on your site to capture page views and custom events; (c) revenue attribution by listening to Stripe, Paddle, or Lemon Squeezy webhooks and matching charges to click sessions; and (d) an affiliate programme that calculates commissions from attributed revenue.

We may add, modify, or discontinue features of the Service at any time. For changes that materially reduce core functionality, we will provide at least 30 days' notice via email and a dashboard banner before the change takes effect.

Acceptable use

You agree not to use TrackRev to:

• Track individuals without a valid legal basis or without providing the disclosures required by GDPR, CCPA, PECR, the ePrivacy Directive, or applicable local law.
• Cloak destination URLs with intent to deceive — including phishing pages, malware distribution, scam landing pages, counterfeit-goods stores, or any other deceptive destination.
• Operate affiliate programmes that pay commissions on the sale of illegal goods or services, or on products that require prescription in the destination jurisdiction.
• Generate fraudulent or artificially inflated click or conversion events, or use the redirect endpoint to manipulate attribution data or inflate affiliate commissions.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Probe, scan, or test the Service for security vulnerabilities without prior written permission from us. (For responsible disclosure, email maruf@trackrev.io.)
• Impose a disproportionate or unreasonable load on our infrastructure — for example, by programmatically creating thousands of links or redirect requests in bulk without a business justification.
• Resell or white-label the Service without a separate written reseller agreement.

Violations may result in immediate suspension of specific links or your entire account, at our discretion. We will try to notify you when we take action unless doing so would compromise an ongoing investigation or violate applicable law.

Billing & payments

Subscription plans

Paid plans are billed monthly or annually in advance via Stripe. By providing a payment method you authorise TrackRev to charge it automatically at the start of each billing period until you cancel.

Cancellation

You may cancel at any time from the Settings page in your workspace. Cancellation stops the next charge; you retain full access to paid features until the end of the period you have already paid for. See our Refund Policy for eligibility details.

Failed payments

If a payment fails, Stripe will retry the charge on days 3, 7, and 14. If all retries fail, your account will be downgraded to the free plan. Your tracking links will continue to redirect, but new analytics processing will be paused until payment is resolved.

Taxes

Prices displayed on our pricing page exclude VAT and other applicable taxes unless explicitly stated. Applicable tax will be calculated and displayed at checkout. You are responsible for any taxes applicable in your jurisdiction that we are not required by law to collect.

Plan changes

Upgrades take effect immediately and are prorated for the remaining days in your current billing period. Downgrades take effect at the start of the next billing period.

Intellectual property

TrackRev and its licensors own all rights, title, and interest in the Service, including trademarks, trade dress, software, design, algorithms, and documentation. These Terms do not transfer any intellectual property ownership to you. Your right to use the Service is a limited, non-exclusive, non-transferable licence that terminates when these Terms end.

You own your data. You retain full ownership of your Workspace configuration, Content, and Visitor Data. You grant us a limited licence to store, process, and transmit your data solely to provide and improve the Service. We make no claim over your data beyond what is strictly necessary to run TrackRev, and we will never use your Visitor Data to train machine learning models or sell it to third parties.

Confidentiality

Each party may receive confidential information from the other. "Confidential information" means non-public information designated as confidential, or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees: (a) not to disclose the other party's confidential information to any third party without prior written consent; (b) to use it only for the purpose of this agreement; and (c) to protect it with at least the same standard of care used for its own confidential information, but no less than reasonable care.

Confidentiality obligations do not apply to information that is or becomes publicly available without breach of this agreement, was independently developed, or must be disclosed by law — provided the receiving party gives prompt written notice where legally permissible.

Warranties & disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. The standard plan does not include a contractual uptime SLA; enterprise customers may negotiate one under a separate agreement.

We are not responsible for the accuracy of geo-location data derived from IP addresses, third-party data returned via webhooks, or any decisions you make based on analytics shown in TrackRev.

Limitation of liability

To the maximum extent permitted by applicable law, TrackRev's aggregate liability for any claim arising from or related to the Service or these Terms is limited to the total fees you paid in the 12 months immediately preceding the claim.

In no event will TrackRev be liable for: (a) loss of revenue, profit, business, or data; (b) indirect, incidental, special, punitive, or consequential damages; or (c) any damages arising from events beyond our reasonable control, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain categories of damages. In those jurisdictions, our liability is limited to the minimum extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless TrackRev and its officers, directors, employees, and contractors from any third-party claim, loss, damage, or expense (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) your Visitor Data or Content; or (c) your violation of any third party's rights, including intellectual property or privacy rights.

Term & termination

These Terms begin when you create an account and continue until terminated by either party.

• You may terminate at any time by cancelling your subscription and deleting your workspace from Settings → Account. Paid access continues until the end of the current billing period.
• We may terminate for cause immediately if you materially breach these Terms — including Acceptable Use Policy violations, fraudulent activity, or non-payment following all retry attempts — after attempting to give you reasonable notice where practicable.
• We may terminate without cause by giving you at least 30 days' written notice, in which case we will refund any unused prepaid subscription fees.

Effect of termination: your access to the Service ends on the effective termination date. Your Workspace data is retained for 30 days so you can export it via the CSV export tool; after 30 days all data is permanently and irreversibly deleted.

Sections covering intellectual property, confidentiality, liability, indemnification, governing law, and any accrued payment obligations survive termination.

Governing law & disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law provisions. Any dispute arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless both parties agree in writing to an alternative dispute resolution method.

Before initiating formal proceedings, each party agrees to make a good-faith effort to resolve the dispute by contacting the other at the addresses in the Contact section below, and allowing at least 30 days for a response.

Amendments

We may update these Terms from time to time. For material changes — those that affect your rights, obligations, or fees — we will notify you by email and post a banner in the dashboard at least 14 days before the change takes effect.

Continued use of the Service after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your account before the change takes effect; we will provide a prorated refund of any prepaid fees for the period after termination.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and TrackRev with respect to the Service and supersede all prior agreements and understandings.

Contact

General questions and legal notices: maruf@trackrev.io

Security concerns: maruf@trackrev.io

Privacy and data requests: maruf@trackrev.io